Privacy Policy

Effective Date: 07/07/25

Pariter Pty Limited (“Pariter”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information, and your rights in relation to that information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We only collect and hold information that is reasonably necessary for our functions and/or services. This may include the following types of personal information:

Personal information

• Name, address, phone number, and email address
• Date of birth and gender
• Financial and payment information

Health information

• Health and medical information (as required for retirement living services)
• Information related to residency preferences or expressions of interest

Sensitive information

• Religious beliefs or affiliations
• Racial or ethnic origin

Other information

• Any communications with us (including phone calls, emails, surveys, or online forms)
• Website usage data (via cookies or analytics tools)
• Any other information you may choose to share with us
• Other kinds of personal information as permitted or required by law

2. How We Collect Your Information

We do not unnecessarily collect personal information from individuals. We only collect personal information directly from you and only by lawful and fair means. This may occur through:

• Website forms, phone, email, events, or surveys
• Visits to our website or interactions with marketing platforms
• Third parties you have authorised (e.g., agents, care providers)
• Expressions of interest, tours, or application processes

If it is unreasonable or impracticable to collect information from you directly, we may collect it from other sources. Where reasonable, we will inform you of this as soon as practicable.

3. How We Use Your Information

We use your personal information for the purpose for which it has been provided and other purposes permitted under the Privacy Act. Uses may include:

• Providing and managing retirement living services
• Responding to enquiries, feedback, or complaints
• Communicating news, events, and opportunities
• Marketing and promotional activities
• Improving services and communities
• Fulfilling legal and regulatory obligations
• Analysing trends for strategic planning

We take steps to ensure your personal information is relevant, up-to-date, and used only for disclosed purposes or where legally permitted.

4. Disclosure of Personal Information

We may share your personal information with:

• Service providers (e.g., IT, marketing, health professionals)
• Business partners or co-developers
• Legal, accounting or financial advisors
• Government or regulatory authorities, as required by law

We take reasonable steps to ensure third parties handle your data in accordance with privacy obligations.

5. Storage and Security

We take physical, digital and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Data may be stored in Australia or overseas by trusted providers under compliance measures.

6. Marketing and Communications

We may contact you with updates or marketing related to our communities via email, SMS, or other platforms. You may opt out at any time by using the unsubscribe link in emails or contacting us at enquiries@pariter.com.au.

We will not sell or rent your information to third parties.

7. Cookies

The Pariter website uses cookies to distinguish you from other users and improve your experience. You can manage cookies through your browser settings. Types of cookies include:

• Essential cookies: Required for website functionality
• Performance cookies: Enhance performance and functionality
• Analytics cookies: Help us understand usage and effectiveness
• Advertising cookies: Make ads more relevant to you
• Social networking cookies: Enable content sharing and advertising

Social platform cookie preferences can be managed in your respective account settings (e.g., Facebook, Google).

8. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us. We may verify your identity before responding within a reasonable timeframe.

9. Complaints

If you believe your privacy rights have been breached, contact us using the details below. We will:

• Request more information where needed
• Discuss potential resolutions
• Investigate as appropriate
• Engage staff involved if necessary
• Notify you in writing of the outcome

If you're not satisfied, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

Pariter Pty Limited
Level 23, 126 Phillip Street, Sydney NSW 2000
enquiries@pariter.com.au
02 9009 5572

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.